![]() When I reported the issues, not one person apologized. ![]() Completely disgusted I tell her to leave the room with me because we were going to ask them to change rooms. My young daughter went to go use the bathroom and the toilet seat was covered in brown drips and smears of brown “something.” I turn around and see crackers all over the bathroom floor, and short hairs on the back of the toilet. We reserved a one bedroom suite, and the size was adequate. We entered the room and you first notice a beautiful kitchenette. My daughter and I stayed here to break up a long road trip. I will be going to Dover in the future and will never stay there again. Upon checkout, we weren't asked about our stay. We didn't realize this until the next day when my daughter woke up with her hair smelling like a bar. We got into our room and the maintenance guy was there to fix the tv. As for the TV, she would send maintenance up later - we told her we were leaving again soon, so they could come then. The rude manager said that she would have someone deliver the pillow. We we were asked how many towels we needed. The next day, we went to get extra towels and another pillow and to talk about the TV getting fixed. We arrived to the room and it was fine, just a normal room but the TV had what appeared to be bulbs on the screen. We asked for extra towels and were told that when we needed them, we could come back down to get them. That's fine, but the way the manager stated it was super rude. ![]() Upon check in, we learned we wouldn't get points because we booked through Expedia. They have graciously helped me negotiate a difficult challenge.… I am so impressed with and appreciative of Cindy and her staff. So, it is not just my room that is making unusual requests, over and over again. This would be a good time to note that many of my colleagues are also staying at this hotel and quarantined. As many times as I have called the front desk, they have consistently been efficient and friendly. They drop my deliveries at my door, and I retrieve them after they walk away. Because I can't leave my room, the staff has had to repeatedly assist with grocery and meal deliveries. Per the hotel's COVID-19 safety policies, delivery people to the hotel are only allowed as far as the lobby. Nine days into my quarantine, I'd like to publicly thank the kind and hard-working staff led by Susan Thau. I was informed I would need to quarantine, in my hotel room, for 14 days. On the second day of my stay, I learned I'd been a close contact of a colleague who tested positive for the virus. I was scheduled to stay at the hotel for two weeks, to assist with the COVID-19 vaccination effort at Dover Downs. I arrived at the Dover, DE, Home2 Suites in February 2021, for business. This hotel staff has been very kind as I've faced a real challenge.
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